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　　Consumer fears after SF Express and Alibaba’s Cainiao row escalates

　　顺丰撕逼淘宝：到底谁才是爸爸?

　　Millions of consumers and traders across China are being hit by an ongoing row between delivery giant SF Express and Alibaba’s logistics arm Cainiao.

　　由于快递巨头顺丰和阿里旗下物流公司菜鸟之间的纠纷，数以百万级的消费者和商家都受到了冲击。

　　As of June 1st, people using the online shopping portal Taobao have found they can no longer track orders being delivered by SF Express.

　　6月1日，淘宝买家发现自己不能追踪顺丰的快递信息。

　　Alibaba has also removed SF Express as a delivery option on its e-commerce platforms, including Taobao.

　　而阿里也在其包括淘宝在内的网购平台上，取消了顺丰这一快递选项。

　　China’s State Postal Bureau has stepped in to mediate between the two parties, in the hope they can guarantee the smooth shipping of perishable goods, such as agricultural products, safeguarding the interests of both consumers and sellers.

　　中国邮政已经介入调解，希望双方能够保证包括农产品在内的易腐货物的平稳运输，保护消费者和买卖双方的利益。

　　The dispute came to light after Alibaba’s Cainiao claimed on Wednesday that SF Express had denied the company access to data from its self-pickup Hive Box service, along with post-back logistics information of packages on the Taobao platform.

　　这场纠纷曝光是在周三，当时阿里旗下的菜鸟公司声称顺丰拒绝了该公司访问快递自提服务数据的要求，同时被拒绝的还有淘宝上快递的物流信息。

　　The move meant that vendors and consumers on Taobao.com were unable to track the delivery progress of packages.

　　此举意味着，淘宝上的买卖双方无法追踪顺丰快递的物流信息。

　　Responding to the claim, SF Express criticized Alibaba’s Cainiao app, which offers full logistics tracking online, for abruptly terminating the cooperation with Hive Box, citing data security as the reason for disconnection.

　　顺丰在回应中批评了阿里的菜鸟APP(该APP在线提供全部物流信息)，称其突然终止了和顺丰的合作，并指出数据安全是终止合作的主要原因。

　　SF Express further suggested that the action was in retaliation for the company’s refusal to switch its data systems from Tencent Cloud to Alibaba’s Ali Cloud.

　　后来顺丰又进一步表示称，阿里此举是为了报复顺丰拒绝将其数据系统从腾讯云转到阿里云。

　　Earlier Hive Box reportedly also declined Cainiao’s request to provide clients’ privacy data, under the "customer-first" principal.

　　据报道，之前因为“客户至上”的原则，顺丰还拒绝了菜鸟索要客户隐私信息的要求。